Returns

Do you accept returns?
We want you to be happy with our products and service. If you have bought something from us and are not entirely satisfied you can always ask to have your money back subject to the item being unused and in the same new condition we supplied it to you in, in original packaging. We also request that you have your receipt with you when you return the item to us. A 30 day limit applies to this guarantee. If goods arrive in a damaged condition you must inform us within 7 days.

IF YOU DO NOT DO THIS WE SHALL HAVE NO LIABILITY FOR GOODS SAID TO BE DAMAGED ON DELIVERY.

How do I return my items?
To start the returns process, please call and download a returns form here. We can arrange for your items to be uplifted or you can return your items via another postage method. Please note that GrowYourOwn accepts no responsibility for items that are lost in transit unless they have been uplifted by one of our couriers. If you choose to send your return via another postage method then it is your risk if your item becomes damaged or lost. We recommend that you use a “signed for” and insured delivery method to protect yourself against any loss.

Who pays for the delivery of returns?
If you buy goods which are faulty or have an unsuitable specification which was not apparent from our website, we will cover the cost of return. Our customer services department will arrange collection of these goods and we will replace the goods or refund any money paid (including initial delivery). If you are having a replacement item, returned items will be collected at the same time new items are delivered.

If the goods returned are in full working order, and the reason for return is your own mistake or own choice, then you are responsible for the cost of carriage. We can arrange an uplift if you’d like us to, but it will be at your cost. Once we receive your items, your refund (minus the postage costs) will be issued.

If the goods returned as damaged or faulty are found to be in full working order these will be returned to you and we reserve the right to charge an administration fee of 15% of the price of the goods along with the cost of carriage.