Do my billing and shipping address have to match?
For first time orders, we only deliver goods to the credit / debit card holder's address. This is a method of fraud protection used to protect our customers. This way we are sure that the person that is paying for the goods receives the goods.
How long will my order take to arrive?
Most UK orders are delivered within 2-3 working days, stock permitting. We would like to promise our customers that all orders are delivered within forty-eight hours as ninety percent of our orders are. However we do not like to make promises we aren't one hundred percent certain of keeping. If you are desperate for your order, call and we will see what we can do. We always do our best for our customers.
What happens if I'm not in when my delivery comes?
The courier company that we use will put a card through your door if you are not in when they try to deliver. They will then re-attempt delivery on the following two days, carding the address each time. The card will have the consignment number and the telephone number of the local depot on it so if needs be you can contact them and arrange to collect it from there.
How much does a standard delivery cost?
If you spend £50 or more, standard shipping is free. Otherwise, for £6.95 you can have your goods dispatched within 2 to 3 working days (Monday to Friday) - regional and heavy item surcharges apply. If you would like to receive a delivery at the weekend, you'll be pleased to know that we have options for both Saturday and Sunday. You just need to remember to order before midday on the Friday beforehand.
My order is incorrect. What should I do?
In the unlikely event of this happening please contact us at your earliest convenience on our freephone number 0333 003 22 96 or email us via this site and we will endeavour to help you.
My products were damaged in transit. What should I do?
All products are carefully wrapped and packed in plain packaging before being dispatched. If you do find that you have damaged goods when you receive your order please contact us at your earliest convenience and we will endeavour to help you.
I did not receive any instructions with my products. What should I do?
If you do not receive the appropriate instructions with your goods please contact us on our freephone number 0333 003 22 96 or email us via this site and we can either post you a set of instructions or a member of our team will happily answer any questions or queries that you may have. Instruction sheets are constantly being added to this site, so check the relevant product page to see what information downloads are available.
I am not happy with my purchase. What should I do?
We want you to be happy with our products and service. If you have bought something from us and are not entirely satisfied you can always ask to have your money back subject to the item being unused and in the same new condition we supplied it to you in. We also request that you have your receipt with you when you return the item to us. A thirty-day limit applies to this guarantee.